Pharmacy Assistant

Pharmacy Assistant is an Interactive Voice Response product designed to provide the pharmacies with a complete solution to automate Prescription Refill Ordering, Incoming Call Routing, Call Logging, Prescription Delivery Orders, Order Confirmation and Customer Announcements.

Prescription Refill

• Pharmacy Assistant answers all incoming calls and provides the caller with menu options, one of which is Prescription Refill.

• The caller is asked to enter the prescription number and a phone number or first three letters of the patient's last name using a touch tone telephone. The callers using a rotary phone will automatically get transferred to a predefined destination or extension.

• The system repeats the information that was entered by the caller and asks the caller to verify each entry.

• Pharmacy Assistant logs the time that the call was received and plays back a time after which the prescription will be ready for pick up.

• The caller is given an option to place a refill order for another prescription or route to another destination.

• Pharmacy Assistant generates a printed copy of the prescription refill order on a printer located at or near the pharmacist's desk.

• Optional integration with most existing pharmacy system.

Call Routing:

• Pharmacy Assistant can provide the caller with options to dial an extension or to route the

• call to other programmable destinations.

• Multiple greetings are provided for during and after business hours.

• The greetings can be recorded by in house staff from any telephone.

• The system can handle multiple simultaneous calls depending on the system configuration.

• Pharmacy Assistant can work with any telephone system using the standard Analog Interface.

Call Logging:

• Pharmacy Assistant logs the information collected from every caller and stores the information in a database.

• Order and log reports can be viewed or printed from the system at any time.

Prescription Delivery (Optional Module):

• Pharmacy Assistant provides an optional feature that can be utilized by pharmacies that provide their customers with delivery options.

• The callers are given an option after the order entry for prescription refill to choose whether they would like the pharmacy to deliver the prescription.

• The caller records their name and address verbally which corresponds to the refill order. The prescription refill order will be printed with special instructions on the order form indicating that the delivery option was selected. The pharmacist then calls the system and retrieves the address instruction over the telephone using a pass code.

Order Confirmation:

• Pharmacy Assistant provides a confirmation method to insure every order is received and filled by the pharmacists.

• Every incoming order is printed upon the caller's data entry.

• An hourly report is generated which contains all the orders received within the past four hours.

Announcements (Optional Module):

• Pharmacy Assistant can utilize the capabilities of a storewide accessible paging system via a telephone system to play store specials or pre-recorded announcements

• The store staff can record one or more sales promotions and announcements to be played over the store paging system for walk-in clients.

• Pharmacy Assistant can play back directions and other customer related information to callers via the telephone.

Specifications and Requirements:

• Pharmacy Assistant runs on Windows 2000 \

• Optional integration with most existing pharmacy system.

• Supports from 2 to 96 simultaneous callers depending on the system configuration.

• Requires Analog or T1/E1Interface to telephone lines.