Medical Assistant

The Intelligent Doctor - Patient Communication Solution

Medical Assistant is part of a new suite of solutions targeted at specific businesses. These solutions have been designed to automate many of the functions and repetitive tasks that are performed by your business on a daily basis. Your business can take advantage of these specifically developed solutions to provide consistent and superior services at dramatic cost savings. And because they're “shrink-wrapped”, they can be implemented quickly and economically. In addition, these solutions can be further customized to provide you with a competitive advantage.

Medical Assistant provides medical and dental offices with a complete solution for automating Incoming Call Routing, Call Logging, Appointment Scheduling, Appointment Confirmation, and Test Results

Appointment Scheduling:

• Medical Assistant answers all incoming calls and provides the caller with menu options, one of which is Appointment Scheduling.

• The caller is asked to enter their telephone number for identification purposes. Callers using a rotary phone are automatically transferred to a predefined destination or extension.

• Using the touch-tone telephone keypad, callers enter a desired day and time for an appointment. The system checks the availability of the requested time slot and either verifies the selection or asks the caller to enter an alternative time.

• Medical Assistant logs the time that the call was received and “schedules” the appointment.

• Medical Assistant allows for the blocking of certain times and also allows for setting holidays and hours of operation.

• Medical Assistant delivers the schedule to a networked printer on demand, or automatically at user defined intervals, such as every hour.

Appointment Reminder:

• They system will automatically place phone call reminders to patients at a user-defined time in advance of their scheduled appointment.

• When the scheduled patient answers the call, he/she will be asked to accept the appointment, reschedule, or request a cancellation, all via touch-tone entry. If the patient desires to reschedule or cancel the appointment, Medical Assistant handles this automatically. The patient is always offered the opportunity to transfer to a nurse/doctor if desired.

• Medical Assistant keeps call records for the automatic Appointment Reminder. Each call record is noted as “accepted”, “answering machine”, “rescheduled”, or “transferred”.

Voice Messages:

• Medical Assistant provides the capability to create voice mailboxes.

• Callers can leave messages in specific nurse or doctor mailboxes.

• Mailbox greetings can be recorded from any telephone.

• Staff with assigned mailboxes can record greetings and retrieve messages from any telephone.

Test Result Reporting:

• Medical Assistant provides quick, secure, and effective test result reporting capability.

• Callers to the system are prompted to enter their social security number (and/or any other identifying input).

• After verification of the caller’s identity, the system will provide the caller with a user defined one-word test result.

• The system asks callers to acknowledge receipt of their test result. Callers are then given the option to be transferred to pre-defined destination (nurse/doctor) extension for further details.

• For sensitive test results, callers can automatically be transferred to a nurse/doctor for further explanation.

• Comprehensive records, including date and time stamps are included on all call records. Generated reports caninclude a listing of patients who have not yet received their test results within a user-defined period of time.

Information/FAQ (Optional Module):

• Medical Assistant can be used as an informational tool by providing callers with pre-recorded information about certain topics or by providing answers to frequently asked questions.

• This module can be used effectively to describe certain medications, general dosages, known side effects, etc., or any other information.

• A menu can be structured allowing callers to be guided easily to the information they desire.

Specifications and Requirements:

• Medical Assistant operates on Windows 2000 and is delivered as a complete turnkey system.

• Supports from 4 to 96 simultaneous callers depending on system configuration.

• Available as a stand-alone system or as a fully integrated solution.

• Custom solution development available.